Below are the Frequently Asked Questions which will gradually grow based on user experience
Q. What happens if I change my computer name
If you change your local computer name, the Backup Client will continue to backup without issue as expected, however, the device name will not change because it is referenced under the registered name on the server.
Q. What happens if I rename a folder or file
The Backup Client looks for the full path of a folder name or file name to initiate a backup job. Thus if a folder is renamed, the Client's reference to the folder will be broken so the backup job will not succeed for the folder itself and all associated file backup jobs. The same principle applies on renamed file but only the renamed file is affected. Solution is to revert back to the original name of the folder or file or delete the old backup job under the old name and create a new backup job under the new name
Q. Is there an option to verify the backup?
File verification on your backups is automatically done after job completion and available on the History tab of the Backup Client and the Backup Job History.
Q. What is the Standard encryption?
The vGRID Protect service always encrypts all user data before sending or storing it, using strong AES-256-CTR with Poly1305 in AEAD mode with high-entropy random keys. The user's password is used to derive two 192-bit keys (the "L" and "R" keys) via PBKDF2-SHA512, with hard-coded parameters for repeatable output.
- The L-key is used to log in to the Auth Role server in place of the real password; the server stores only a bcrypt(sha512) hash of this L-key.
- The R-key never leaves the client, and is used to encrypt secret keys stored within the user's profile on the server.
If for some reason you need to Edit, Delete an Account or Deactivate a Service please follow the steps here
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