"No Connection" message

A user will get a "No Connection" message when they are unable to make a valid connection to the central HomeDrive server.

 

Possible causes are:

  1. Your firewall is preventing HomeDrive from making an SSH connection
  2. Your virus scanner is preventing the HomeDrive.SAgent3 sync component from running
  3. A Proxy Server is interfering
  4. A slow or unstable Internet connection error

 

Some quick troubleshooting steps:

  1. Make sure the PC is connected to the Internet.
  2. Test your connection by browsing to www.homedrive.co.nz
  3. Check if you are behind a Proxy server or a Firewall (see below)

 

To check if you are behind a Proxy:

  • Open Internet Explorer and go to Internet Options
  • Connections tab
  • LAN Settings. Nothing should be checked in here.